Steady House Ltd is a private limited company registered in England and Wales under company number 17095183. Registered office: 26 White Hart Gardens, Hartford, Northwich, England, CW8 2FA. The main contact address is [email protected].
Use [email protected] for service enquiries, proposal discussions, website issues, business questions, and formal complaints about Steady House or steadyhouse.co.uk. Include your name, the product or service involved, and what outcome you want if you are raising a complaint.
Steady House aims to acknowledge complaints within five working days and to keep you updated while the issue is being reviewed. Some product, moderation, or safeguarding issues may need longer investigation, but Steady House will try to keep the process clear and proportionate.
Privacy questions and UK GDPR/data-rights requests should come through this page or by email to [email protected]. If you are unhappy with how Steady House has handled your information, please raise it with Steady House first. Steady House Ltd is registered with the UK Information Commissioner's Office (ICO), registration reference ZC121264. You can also complain to the ICO at ico.org.uk.
If you need to report exploitation, coercion, stalking, doxxing, serious safeguarding concerns, or other urgent safety issues connected to a Steady House product, email Steady House promptly and use any in-app report route where available. If there is an immediate risk of harm, contact emergency or crisis services rather than waiting for an app response.